Privacy Policy

👋 A Quick Introduction

Welcome to Magallanes Laundry Shop. We want you to feel safe and confident every time you use our services. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. We keep things simple — no confusing legal jargon, just honest transparency.

📋 Information We Collect

When you place an order or interact with our shop, we may collect the following information:

• Full name — to identify your order and communicate with you.
• Phone number — to notify you when your laundry is ready.
• Address — for pick-up and delivery services only.
• Order details — services requested, weight, and special instructions.
• Payment information — payment method and amount (no card details are stored).

⚙️ How We Use Your Information

Your information is used solely to provide and improve our laundry services:

• Processing and tracking your laundry orders.
• Sending notifications about your order status (pick-up reminders, ready alerts).
• Providing accurate billing and payment records.
• Improving our service based on your feedback and order history.

We do not use your information for automated profiling, targeted advertising, or any purpose unrelated to your laundry service.

🛡️ How We Keep Your Data Safe

We take data security seriously. Your information is stored in a secure, access-controlled system. Only authorized staff members have access to customer records, strictly for service purposes.

• Data is stored on secure, encrypted servers.
• Access to customer data is limited to shop management and authorized staff only.
• We regularly review our security practices to keep your information protected.
• We do not store sensitive financial information such as bank account or card numbers.

🤝 Your Rights

You have full rights over your personal information. You may request at any time:

• Access — to view the personal data we have on file for you.
• Correction — to update or correct inaccurate information.
• Deletion — to have your personal data removed from our records.

To exercise any of these rights, simply contact us at the shop or by phone. We will respond promptly and respectfully.

📂 How Long We Keep Your Data

We retain customer and order records for as long as necessary to fulfill our services and comply with applicable local regulations. Order history may be kept for up to 2 years for accounting and reference purposes. You may request earlier deletion at any time.

📝 Updates to This Policy

We may update this Privacy Policy from time to time as our services evolve or regulations change. When we do, we will update the effective date at the top of this page. We encourage you to check back occasionally to stay informed.

Continued use of our services after any changes means you accept the updated policy.